The smart solution for loan servicing.

LoanCare is a leading national full-service subservicer focused on optimizing asset performance while delivering a superior customer experience.

Our mission is to provide service that exceeds expectations, not only for you, but also for your customers.
LoanCare has the systems, the people and the capacity to meet your servicing needs now and into the future.
Our industry expertise and experience has led us to reach the milestone of subservicing more than 1,000,000 loans.


LoanCare has invested heavily in technology and has developed a number of proprietary systems that provide our clients with several self-help technologies to enable access to mortgage loan data and to track and trend portfolios. Our loan information portal is refreshed daily and offers historical information daily for two months, and month-end data for up to two years. We offer the following technology tools that give you greater portfolio transparency 24/7.
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Portfolio Summary

A dashboard report that shows a summary of your portfolio online, with stratification by loan type, investor type, escrow, loan status, default stage status, financing, loans transferred in or out and loans in loss mitigation. You can also view a six-month trending of each stratification, as well as see a year over year comparison in easy-to-read graphs. Loan volume by state can also be easily viewed in a list or graph format. And, with just one click, you can receive a loan-level report with over 120 data elements based on the selection criteria you’ve set.
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Report Writer

A custom reporting tool that we place in your hands and is built to complement your Portfolio Summary. This site allows you to use the same filters as Portfolio Summary but you now have the ability to select only the data elements you want to see and export the report for your review. With over 650 data elements, the report writer tool is invaluable for oversight and auditing. Also, save the report you build and you don't have to rebuild it the next time you need it.
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Dynamic Loan View (DLV)

A web-based tool that provides you with access to our servicing system in real-time to view detailed loan-level information. Essentially, DLV provides you with all of the same information that we use to service your loans. Additionally, granular information including balances, comments, notes, workstations, pay histories and virtually every other field in the mortgage records provides even more transparency on a loan-level basis.
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LoanCare’s powerful customer-facing website — that is now available in Spanish — provides your customers with the ability to access their loan information, make payments, set up an auto-draft and order documents. It also gives customers the option to sign up for eStatements, view payment history and review escrow information. We designed the website for an enhanced consumer experience that is easy to navigate, provides a wealth of information and is compatible with mobile platforms. The site can be private labeled with your logo and color scheme so the transition from your website to LoanCare’s is seamless to your customers.
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Mobile Platforms

Consumers want immediate access to their data at anytime, anywhere, and our mobile platform is the solution to those needs. Designed for smartphones and tablets, the mobile platform is intuitive and offers the same functions that are provided in our MyLoanCare site.
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LoanCare’s subservicing program promotes a better customer experience.

We understand that we are an extension of your organization and our actions directly impact your customers’ perception of your company and, ultimately, your reputation. Contact LoanCare to find out how our subservicing programs can benefit both you and your customers.
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